Refund policy

Refund policy

Omyra is a final-sale catalogue. There are no returns and no exchanges after acceptance. The inspect-at-door step at delivery replaces a return window — earlier in the timeline, more reliable.

Inspect at door

When the courier (Bosta in Cairo, Enjad nationwide) arrives, the customer opens the box on the spot and inspects the bag, hardware, stitching, lining, and packaging completeness against the listing. If anything is wrong — damaged in transit, wrong piece, undeclared condition — the customer refuses the delivery. The package returns to Omyra, the customer pays nothing, and we resolve via Instagram DM (replacement when stock allows, or a different piece).

Once accepted and paid, the sale is final

No 48-hour window. No refund line. No exchange queue. Inspecting at the door is the safeguard.

Manufacturing defects after acceptance

Handled case by case via Instagram DM. Where possible, we work with the source-house care channels.

Cancellation before dispatch

If the customer cancels before we hand the order to the courier, we cancel and refund. Card payments refund within 5 business days; pay-on-delivery orders simply don't dispatch.

Contact: hello@omyra.store · @omyra.store · facebook.com/Omyra.store